Monday, September 24, 2018

 

EDI Compliance

Become EDI compliant in days.

Low cost tools to do it yourself,

or Full Service Bureau

on demand!

learn-more

“It was like night and day the difference not only in service but customer satisfaction. They rolled up their sleeves and took over the same day. The transition from one provider to another was seamless and we had customer support every day until we were confident that we can do it on our own. This is the type of EDI service you can depend on, so you can focus growing your business.”

Corey Baggett
Director of Operations
Amerimade Coat Inc.   

 
 
 

Support

We like to think of Spring Systems as more than a technology company. We see ourselves as a hands-on customer service organization, available to you 24/7. When you call, you often deal with the same person that is handling your transaction.

We're here for you 24/7!

Methods for requesting service include:

  • Telephone: (888) 275-2160
  • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Escalation to a paging system for urgent and off hours requests

All new customer support requests will be logged and monitored in our work order tracking system.

Spring Systems regular hours of operation are M-F 8:30AM to 8:00PM EST. For after hours and/or time critical requests, please send an email.

Please note the following timelines:

  • ASN's: processed within 4 hours of your request.
  • LABELS & PACKING LISTS: for best effort same day turnaround (<2500 labels), a confirmed loadplan should be in place by 2:00 EST. Please submit your new loadplan requests by 11:00 am.
  • INVOICING, UPC MAINTENANCE AND ALL OTHER SERVICES: 3 day turnaround commitment (normally much faster).

Simplifying Operations & Reducing Overhead

This growing company, producing women’s knitwear, initially decided to handle all business operations in house, including their EDI processing. They were in a strong growth phase, experiencing major success with their product line, and needed more tools to support their operation. As part of their expansion, they invested over $ 75,000 to set up an ERP system from a well known software company, and used a consulting team to configure the software, and implement EDI for Wal-Mart and their other trading partners.

Read more... Simplifying Operations & Reducing Overhead  
ph: 888.275.2160 - ph: 212.736.3689 - fax: 212.202.7850
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