Wednesday, November 14, 2018

 

EDI Compliance

Become EDI compliant in days.

Low cost tools to do it yourself,

or Full Service Bureau

on demand!

learn-more

“Working with great people -- you can not have a successful business without surrounding yourself with smart, motivated and talented people. Know what you don’t know and be ok with the fact that those around you know more about certain areas of the business than you do.”

Reagan Moya–Jones
CEO & President
aden + anais

 

Support

We like to think of Spring Systems as more than a technology company. We see ourselves as a hands-on customer service organization, available to you 24/7. When you call, you often deal with the same person that is handling your transaction.

We're here for you 24/7!

Methods for requesting service include:

 

  • Telephone: (888) 275-2160
  • Send an email.
  • Escalation to a paging system for urgent and off hours requests

All new customer support requests will be logged and monitored in our work order tracking system.

Spring Systems regular hours of operation are M-F 8:30AM to 8:00PM EST. For after hours and/or time critical requests, please send an email.

Please note the following timelines:

  • ASN's: processed within 4 hours of your request.
  • LABELS & PACKING LISTS: for best effort same day turnaround (
  • INVOICING, UPC MAINTENANCE AND ALL OTHER SERVICES: 3 day turnaround commitment (normally much faster).

Improving 3PL Customer Satisfaction and Automating Shipment Communication

A third party logistics (3PL) provider (warehouse) had many issues communicating with their customers (vendors) on how and when to ship EDI orders.  When waiting for shipping requests they would receive emails or faxes but inevitably it would take numerous phone calls and hours of additional labor to make sure everyone was on the same page.  One customer in particular used another EDI provider to print the UCC128 labels.

Read more... Improving 3PL Customer Satisfaction and Automating Shipment Communication  
ph: 888.275.2160 - ph: 212.736.3689 - fax: 212.202.7850
© Copyright Spring Systems, Inc. 2013 - All rights Reserved