Wednesday, May 23, 2018

 

EDI Compliance

Become EDI compliant in days.

Low cost tools to do it yourself,

or Full Service Bureau

on demand!

learn-more

“It was like night and day the difference not only in service but customer satisfaction. They rolled up their sleeves and took over the same day. The transition from one provider to another was seamless and we had customer support every day until we were confident that we can do it on our own. This is the type of EDI service you can depend on, so you can focus growing your business.”

Corey Baggett
Director of Operations
Amerimade Coat Inc.   

 
 
 

Support

We like to think of Spring Systems as more than a technology company. We see ourselves as a hands-on customer service organization, available to you 24/7. When you call, you often deal with the same person that is handling your transaction.

We're here for you 24/7!

Methods for requesting service include:

  • Telephone: (888) 275-2160
  • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Escalation to a paging system for urgent and off hours requests

All new customer support requests will be logged and monitored in our work order tracking system.

Spring Systems regular hours of operation are M-F 8:30AM to 8:00PM EST. For after hours and/or time critical requests, please send an email.

Please note the following timelines:

  • ASN's: processed within 4 hours of your request.
  • LABELS & PACKING LISTS: for best effort same day turnaround (<2500 labels), a confirmed loadplan should be in place by 2:00 EST. Please submit your new loadplan requests by 11:00 am.
  • INVOICING, UPC MAINTENANCE AND ALL OTHER SERVICES: 3 day turnaround commitment (normally much faster).

Improving 3PL Customer Satisfaction and Automating Shipment Communication

A third party logistics (3PL) provider (warehouse) had many issues communicating with their customers (vendors) on how and when to ship EDI orders.  When waiting for shipping requests they would receive emails or faxes but inevitably it would take numerous phone calls and hours of additional labor to make sure everyone was on the same page.  One customer in particular used another EDI provider to print the UCC128 labels.

Read more... Improving 3PL Customer Satisfaction and Automating Shipment Communication  
ph: 888.275.2160 - ph: 212.736.3689 - fax: 212.202.7850
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