Thursday, July 19, 2018

 

EDI Compliance

Become EDI compliant in days.

Low cost tools to do it yourself,

or Full Service Bureau

on demand!

learn-more

I wanted to thank you for this and all that you go the extra yard to help us with. We really appreciate it and are looking for all our vendors to act as our partners, as you and your staff do.

Thank you very much..”

Diane Corigliano
CFO
JBDC, LLC

 

Support

We like to think of Spring Systems as more than a technology company. We see ourselves as a hands-on customer service organization, available to you 24/7. When you call, you often deal with the same person that is handling your transaction.

We're here for you 24/7!

Methods for requesting service include:

  • Telephone: (888) 275-2160
  • Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Escalation to a paging system for urgent and off hours requests

All new customer support requests will be logged and monitored in our work order tracking system.

Spring Systems regular hours of operation are M-F 8:30AM to 8:00PM EST. For after hours and/or time critical requests, please send an email.

Please note the following timelines:

  • ASN's: processed within 4 hours of your request.
  • LABELS & PACKING LISTS: for best effort same day turnaround (<2500 labels), a confirmed loadplan should be in place by 2:00 EST. Please submit your new loadplan requests by 11:00 am.
  • INVOICING, UPC MAINTENANCE AND ALL OTHER SERVICES: 3 day turnaround commitment (normally much faster).

Outsourcing EDI to Focus on Designing Products

Aden & Anais was created by a vision from a mother who wanted to keep the long standing traditions of her family and home land of Australia. Her line of Muslin fabric children’s wear and accessories now stretches worldwide. Already having over 1300 boutiques as clients, Aden & Anais wanted to expand their footprint, and cover the major retail market place.

Read more... Outsourcing EDI to Focus on Designing Products  
ph: 888.275.2160 - ph: 212.736.3689 - fax: 212.202.7850
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